Ueathealthy Online is committed to ensuring the protection of your privacy and the privacy of any personal information provided to us, this is a crucial part of the service we provide to our customers. Ueathealthy complies with the Privacy Act 1988 (Cth) and the National Privacy Principles. This Policy is a public document and has been prepared in light of National Privacy Principle 5, Openness.
To ensure your personal information is secure when using ueathealthy.com.au, including your credit card details, Ueathealthy uses 128 bit SSL web security. This is the best form of security available for online transactions, ensuring the information you transfer from your web browser to our web server is secure.
What personal information do we collect and store?
Ueathealthy Online only collects personal information that is necessary for our business to function and for us to be able to provide you with the best service and customer experience possible. Specifically we require your name, street address, email address, phone and fax number and method of payment details in order to complete an order for our goods and services. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.
Ueathealthy takes measures to make sure that your personal information is protected from unauthorized access, loss, misuse, disclosure or alteration.
How do we collect the personal information?
We collect the information in a variety of ways - in person, in writing, by telephone, through our website and by other electronic communication channels. We may collect personal information about you from others when you choose to subscribe to our newsletter via an affiliated web site. Our SSL security system will ensure that your personal and credit card details transfer safely to us.
Why do we need to collect this information and what do we do with it?
We collect your personal information to be able to send you the type of information that you have indicated you prefer. We may send this information by email or by SMS if you have indicated your preference for this.
When you register for unique services on our site, we collect additional information from you in order to provide you with those specific services and to personalize your experience on the site.
Generally we will use your personal information for the following purposes:
- Credit card transactions
- Billing and account management;
- Business planning and product development;
- Establish and maintain your relationship as a customer;
- Answer your questions;
- Provide you with information about promotions and special offers
Each time we use personal information for these purposes, we will give you the opportunity to decline to receive any further communications from us. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.
As you browse the Ueathealthy website we may log the IP address of your computer, session details and domain name to evaluate which parts of the website you visit and the duration of your visit. We do not link your computer’s IP with any other personal information you have provided us, it is merely a tool for us to collect statistics on our website and to help diagnose any problems with our server.
What if the customer does not want to provide their personal information?
Generally you are not obliged to provide any information as requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.
Access to your personal information
we do not disclose your personal information to others. We do not release your personal information to direct marketers or other websites. We do not usually disclose your information to any other person for any other purpose unless we are authorised or directed by law to do so or unless you authorise its release.
We may be required by law or by an order of a court or tribunal to disclose your personal information to others. The Privacy Act also allows us to disclose personal information about you for purposes relating to public safety and law enforcement.
Who will see or have access to my personal information?
Apart from situations permitted by the National Privacy Principles, your personal information will only be seen or used by persons working in or for Ueathealthy.
Is the customer’s personal information secure?
Our electronic information systems are password protected to prevent unauthorised access. Our team of staff is trained and bound by a confidentiality agreement to protect the privacy of your personal information.
All service providers will be informed of the importance we place on protecting your privacy and their role in helping us to do this and we will ask them to undertake to maintain the confidentiality of your personal information. Any use of your personal information by them will be subject to the Privacy Act and the Principles.
Unfortunately, no transmission of information over the internet can be guaranteed to be totally secure. We will do everything that is in our power to protect your personal information to avoid any inconvenience. However, we will not be held responsible for unauthorised access to your personal information over the internet or use of that information. If we believe there has been a security breach, we will notify you of it as soon as possible.
By visiting our website you are accepting our terms and conditions and will give us your permission to collect, use and store your personal details, as we have outlined above.
How long does Ueathealthy keep the customer’s personal information and what do we do with it when the customer unsubscribes?
We keep your information only for as long as you wish to continue receiving information from us.
Each time we use personal information for these purposes, we will give you the opportunity to decline to receive any further communications from us.
If you take this opportunity your personal information will be removed from all information stores maintained by us. We take measures to destroy or permanently de-identify personal information when it is no longer required.
Our electronic records are maintained in password protected archives.
As a small business Ueathealthy relies on word of mouth customers and friends to spread the word about healthy shopping on line. To keep you up to date on new products and special deals and promotions we do send occasional emails. However in accordance with the Spam Act 2003 (Cth) we shall only send emails with your prior consent and shall be happy to remove you from our mailing list should you no longer wish to receive our promotional information.
What if the customer wants to check what personal information we hold about them?
Subject to any restrictions in the Privacy Act or Principles, we will tell you on request what personal information we hold about you.
There will not be any charge to you where the information you request can be provided electronically. Please contact us during business hours on 02 9332 0444, of course before we provide you with access to your personal information we will require some proof of identity.
There may be some cost involved in providing written records if the request is complex or requires detailed searching of our records.
How can the customer correct their information?
Every communication you receive from us will include a link to enable you to update your preferences.
What if the customer wants further information or has a complaint or concern about the privacy protection of their personal information by Ueathealthy?
If you would like further information on our privacy policy or if you have any concerns over the privacy protection of the information you have given to us or that we have collected from others, or you need to update your personal details please e-mail us at info@ueathealthy.com.au or contact our office on 02 9332 0444 during normal business hours.
If you are not happy with our response, you can contact the Office of the Federal Privacy Commissioner at privacy@privacy.gov.a or telephone 1300 363 992.
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